Contact details
Your name, email address, telephone number and preferred contact method.
Privacy & data
Privacy notice
This notice explains what personal information Prestige Bodywork London uses when you contact us, request a quote, submit an insurance enquiry or use vehicle registration lookup on this website.
Last reviewed: 11 September 2026
Who is responsible
The controller for information sent directly to us
Prestige Bodywork London Limited (company number 15118325) is generally the data controller for information you submit directly through this website or give to our team. An insurer or another repair partner may be a separate controller for the information it receives and should provide its own privacy information.
Prestige Bodywork London Limited
35 Colville Road
Acton, London W3 8BL
United Kingdom
Information we use
What we collect
The information depends on the service you use. Please do not send information that is not relevant to your request.
Vehicle and claim details
Registration number, make, model, year, damage details, whether the vehicle is driveable, insurer and any claim reference you choose to provide.
Enquiry content
Messages, photographs and other information you send when contacting us, requesting a quote, starting an insurance repair or asking about an existing claim.
Technical and security data
Submission identifiers and browser, device or network signals used to operate the forms, prevent abuse and protect the service. Rate limiting uses a pseudonymous keyed hash derived from an IP address; infrastructure providers may also hold security logs.
Purpose and lawful basis
Why we use personal information
Provide a quote, arrange an assessment or repair, and respond to your enquiry
Contract or steps you ask us to take before entering a contract. Where that does not fit, such as some insurer or business enquiries, our legitimate interests in handling the enquiry and administering our services may apply.
Handle insurance repairs and coordinate collection, parts, calibration or other repair support
Contract or pre-contract steps, and our legitimate interests in delivering and documenting the repair. The insurer or another partner may have its own lawful basis for its processing.
Protect forms, systems and customers from spam, misuse and security threats
Our legitimate interests in maintaining a secure, reliable website and preventing fraud or abuse.
Keep records needed for accounting, complaints, warranties and legal claims
Contract, our legitimate interests in running and defending the business, or a legal obligation where a specific law requires us to keep or disclose information.
Registration lookup
How vehicle lookup works
When you look up a registration, the registration number is sent securely to Check Car Details. It returns available vehicle facts such as make, model, derivative, body style, colour, fuel type, engine capacity and year. We use these facts to help complete the quote form; our team may still need to verify them.
A successful result is treated as usable for 24 hours. It then expires and is marked or scheduled for deletion. Deletion runs asynchronously, so physical removal may follow during a short technical grace period. Short-lived unsuccessful results may also be cached to protect the service and avoid repeated supplier calls.
Website and enquiry retention
Temporary contact, quote and insurance-enquiry records are staged privately so a submission can be delivered or retried. Incomplete uploads expire after 24 hours. Staging records and photos for a successful delivery are purged after a further 24-hour recovery window. If delivery needs human support, they are scheduled for the same private purge 30 days after entering review; a failed cleanup is retried. The copy delivered to our business systems is retained separately under the purposes below.
We retain enquiry, quote, claim and repair records only for as long as reasonably needed to answer you, provide the service, administer a repair, deal with a warranty or complaint, satisfy accounting or regulatory duties, or establish, exercise or defend legal claims. We then delete or anonymise them where practical.
Service providers and partners
Who may receive information
We limit disclosure to what is reasonably necessary for the relevant purpose. We do not sell personal information.
Check Car Details
Receives the registration number when you use vehicle lookup and returns vehicle information used to help complete the quote form.
Google / Firebase
Provides cloud functions, database and file storage used for form delivery and temporary staging. Firebase App Check and reCAPTCHA Enterprise help protect the forms and may process device and network signals.
Mozomay workflow
Receives website contact, private-repair and insurance enquiries so our team can process and follow up each request.
Microsoft 365 and email services
Carry text-only form notifications and business correspondence to the Prestige team. Original website photo uploads are not attached to notification emails.
Insurers and repair partners
We share relevant information with insurers and, where needed, recovery, parts, repair, calibration or other specialist partners to assess, authorise or complete work.
Advisers and authorities
Information may be disclosed to professional advisers, courts, regulators, law enforcement or other authorities where necessary for legal duties or claims.
International processing
Some suppliers may process or permit access to information outside the UK. Where that is a restricted transfer, we use an applicable UK adequacy regulation, appropriate safeguards such as the UK International Data Transfer Agreement or UK Addendum, or another permitted mechanism. Contact us if you would like information about safeguards relevant to your personal information.
No automated decisions
We do not use the website information to make solely automated decisions that produce legal or similarly significant effects. Registration lookup helps fill in vehicle details, and automated security controls help protect the service; neither decides whether we accept a repair or what final price you receive.
Your information
Your data protection rights
Your rights depend on the information and the lawful basis being used. We may ask for enough information to verify your identity before responding.
Your right to object
You may object where we rely on legitimate interests. Tell us your circumstances and we will consider whether there are compelling reasons to continue.
- Ask for a copy of your personal information.
- Ask us to correct information that is inaccurate or incomplete.
- Ask us to erase or restrict information in applicable circumstances.
- Receive certain information in a portable format where the right applies.
- Object to processing based on legitimate interests.
- Withdraw consent at any time if we rely on consent for a particular activity.
To exercise a right, email info@pbwl.uk. You can also raise a concern with us first, or complain to the Information Commissioner's Office. The ICO explains your rights and complaint process on its official website.
Questions or changes to this notice
Contact us using the details above if you have a privacy question. We may update this notice when our services, suppliers or legal duties change; the review date at the top will show when it was last checked.